59 Jackson Valley Road -Washington, NJ 07882 - cell 908.619.5109 - home 484.725.5292 - email: tim.pap@aol.com

Professional Profile

Results-focused and trustworthy leader specializing in driving operations growth, building solid teams, creating strategic initiatives, providing world-class customer services, and cultivating a strong company image. Eager to offer 15 years’ expertise in all areas of telecommunications, electrical, business, office, IT, project and crisis management to technology engineering, accounting, sales and marketing. Highly motivated toward maximizing top employer’s success.

 

Key Areas of Operation Management

·         Multi-Site Management /  Expense Labor / Control  Data / Records Management /Team Building / Training Processes

·         Start-Up Operations / Regulatory Compliance / Staff Workflow Prioritization / Project and Program Management

·         Advertising / Promotions /  Client / Business Relations / Strategic Analysis / Planning  Finance / Accounting Support 

 

Technical certification, training and knowledge

·         Electrical: High and low voltage – Various PBX , KEY, Security,Fire and Surveillance systems – ADT , viewpoint, HVAC

·         Communication Wiring: EIA (Electrical Industry Association), 66 /110, Cat 3,5 and 6, Coaxial and Fiber Optic 

·         Cellular Wireless 3G and 4G Network Technologies: Motorola, Lucent, Nortel, Ericsson and 4G LTE  

·         PBX Telephone Systems: Mitel SX200 EL/ML, SX200 ICP VOIP PBX, Iwatsu ADIX APS, Hitachi 5000i Systems, Avaya, NES

·         Voicemail & Call Accounting Systems: Comverse, Mitel Messenger, InnLine2020/Elite, Call Express III - Emissary, CoVoice, TEL-electronics – InnForm XL / Plus

·         Computer Hardware: A++, power fail systems – small to large battery backups and fuel generators

·         Operating Systems: Microsoft Windows 3.1 – 8, UNIX, Linux Red Hat, DOS and OS2

·         Microsoft Applications: Word, Excel, Outlook, PowerPoint, Access and People Soft

·         Networking & Telco Protocols and Platforms: OSI Model, CCNA, Window NT, CDMA, GSM, PRI, VOIP, PIP,SIP

·         Testing Applications: NetAnalyst, QTP – HP Quick Test Professional, T-Brid, T1 – OC192 configuration and testing,

·         Terminal Emulators: HyperTerminal, Symantec Procomm Plus, PowerTerm

·         Database: SANE (Secure Access to Network Elements), Remedy Platform, Oracle, Xng (Network Inventory DB), Mas 90 (Accounting and Inventory Software and Database), Quick Books

·         Aerial lifts: Mechanical boom, scissor lift and all types of industrial and commercial ladders.  

 

 

Harker’s Hollow Country Club – Philipsburg , NJ

Restaurant and Bar Manager (2013 –pres) – Manage staff, scheduling, Inventory control, private party’s - banquet sales and scheduling. Provide superior customer service and quality control.

 

Staley Technologies - Bethlehem, PA (Nationwide)

High and Low Voltage Network Technician (2012-2013) – Installation, and intrusive testing of high and low voltage wiring, network servers, admin and user terminals, Phone system (PBX), POS(point of sale), fire alarm, security systems camera and entry sensors for large food and home improvement wholesale clients. Lead management and user training classes on user interface solutions prior to store openings. Repaired or replaced any damaged wiring and non operational IT solutions if needed. Monitored all installed network equipment during clients store openings. Provided 24/7 Emergency dispatch service covering the Northeast US from Maine to Virginia.

Teladata Solutions  LLC

Contracted Technician (2011-2012) – Field installation, activation, user training, maintenance and alarm monitoring of client’s IT Solutions. Perform Server and PC repairs. Support high / low voltage cabling and HVAC technologies for cellular base stations and towers.

Verizon Wireless NOC (Network Operations Center) – Bedminster, NJ

Associate NOC Engineer (2009-2011)-Monitoring of Verizon’s Wireless 3G and 4G voice and data networks. Utilize various system tools to acknowledge, identify, trouble shoot, document, report and notify regional operations of alarm. Administer intrusive T1 testing for cell site carrier alarms. Report and generate trouble ticket with carrier and advise regional field operations on of site status. Following up with field ops personnel to assure fast trouble repair. Insured trouble tickets  are properly closed in a timely matter! Coordinating with FAA(Federal Aviation Administration) for notification and administration of NOTAM’s (Notice To Airman) for tower light failures and repair. Assisting law enforcement agency by locating user interface GPS information during missing persons or criminal investigations. Emergency support for DRT (Disaster Recovery Team) in case of emergency deployment of mobile power, communication equipment and cell towers for communication support of emergency personnel during national weather or Homeland Security disasters.

 

Micros Systems Inc. (formally RedSky IT Hospitality) - South Plainfield, NJ 1999-2009

 

Office  Operations Manager (2007-2010) -  Strategically steer high-volume office operations of a Central Processing Center via forward-thinking implementation of the systems, policies, and procedures, including managing, directing, and / or delegating processes, tasks, and procedures related to permitting and closing of residential properties, as well as overseeing transactions and / or reports generation.  Recruit, train, and manage top-performing office teams, including partnering with Human Resources to maintain personnel files, evaluate performance, facilitate productive employee relations, and handle required disciplinary actions.  Lead resourceful communications between office staff and internal / external customers, construction teams, municipal authorities, and lenders while providing companywide support (e.g. CEO, CFO, sales, marketing, and construction teams).  Achieve maximum expense control and productivity by cost-effectively monitoring office activities and staff labor levels.  Direct and disseminate status of on-going assignments and / or projects to meet the goals and objectives of the company.

 

Assistant Office Manager (2006 – 2007)  Applied strong leadership talents toward supporting a division office in customer service, clerical, and administrative areas, including ensuring all documents required by municipal authorities were processed within established timeframes to aid in permitting and closing of commercial properties, as well as assisting with delegation of processes, tasks, and procedures.  Maximized use of resources and met key goals by planning, coordinating, scheduling, and collecting essential documents.  Provided advisement and updates to Office Manager regarding activities, tasks, and issues central to all office operations.

Telecom Customer Care and Field Operations Supervisor (2004-2006) - Customer Care Escalations, Managing Customer Care and Client’s support issues. Resolving Client’s Customer Care and support issues.   Managing and supporting  in-house company telephone system.  Creating new and upgrading old telecom forms and documentation. Managing and supporting major client’s telecommunication equipment.  Scheduling client T1 cutovers. Coordinating with MCI / AT&T / Verizon / Verizon Business / THING5 and PBX Field Technicians on New T1 and VOIP T1 cutovers.  Managing Customer Care ACD system. Managing and Coordinating over 150 sub contractors nationwide to maintain clients’ telecommunication equipment. 

 

Telecommunication System Specialist / Field Technician  (1998-2004) - Monitoring of client’s IT and Telecom systems.  Answering support calls from Customer Care ACD system. Entering new client customer care trouble report in support system.  Utilizing RMATS (Remote Maintenance And Testing System) to resolve client’s telecommunication trouble. Traveling to out-of-state client sites to install telecommunication equipment. Installing Mitel / Hitachi and Iwatsu PBX systems. Installing various voicemail systems. Installing CAT 3/5/6, Coaxial and Fiber Optic cabling at new client job site.  Dispatching to client sites for onsite repair and exceptional customer service. 

 

Education

DeVry University – North Brunswick, New Jersey -

Associates Degree in Applied Science - Telecommunications Management / Electrical Engineering – Low and high voltage

Mitel University – Lyndhurst, New Jersey - SX200 EL/ML & SX200 / MX200 ICP Certification

NuPoint Messenger 8.5 Certification /  VOIP Certification

Hitachi School – Atlanta, Georgia - HCX5000i Certification – Installation and Sales

Iwatsu School – Dallas, Texas - ADIX L/M/S and APS Certification – Installation and Sales

Management School – South Plainfield – in office training course

 

Other Job Training & Knowledge

·          Heavy Equipment Operator  – EBFC – Operated large bulldozers and Excavators – 1.5 years

·          Accounting–Accounts Receivable & Accounts Payable–Creating and revising customer invoices and sales orders – 7yrs   

·          United Parcel Service UPS, Edison NJ Hub – Loading/Unloading/Sorting – Operations Manager/ Supervisor - 5 yrs

·          Transportation/Logistics – CDL class B with Tanker Endorsement – routing planning, delivery and Towing - General Electric /  East Brunswick

·          Foreign truck and auto repair and salvage – 5 years experience

·          Oxygen/Propane Burning/Cutting and MIG Welding – 4 years experience

·          Construction – Framing, home Improvement, pluming, flooring – 20 years experience

·          Automotive repair and customizing – 20 years experience

·          Bar Tending and Restaurant Management – Red Lobster - East Brunswick NJ, Pinocchio’s – Elizabeth,NJ 10 yrs exp

·          Music Instruction – Guitar, Bass and Drum instructor - 13 years experience

·          DJ and Music Production – Special Events Coordinator and DJ. Studio recording and Sound Engineer – 7 years

 

Ø       References available upon request